Post-Mortem Analysis

Saturday, September 27, 2025

Post-Mortem Analysis

Learn from incidents and drive continuous improvement

Total

+3 this month

Published

In Review

Needs attention

Critical (P1)

high impact

Action Items

7/20 done

Avg Duration

min
-15% vs last month

Database connection pool reached maximum capacity causing widespread service degradation affecting 85% of checkout transactions for 47 minutes.

Duration
47min
Affected
125,000
Action Items2/4
JJM
+1
10 months ago
database
performance
black-friday
+1

Auto-scaling policies failed during traffic spike, causing pod starvation and widespread service timeouts across microservices architecture.

Duration
73min
Affected
32,000
Action Items0/3
KI
10 months ago
kubernetes
auto-scaling
infrastructure

INC-2024-002

Malicious cache poisoning attack through vulnerable edge servers caused incorrect content delivery to 12% of users across North America.

Duration
128min
Affected
45,000
Action Items1/3
SDO
10 months ago
security
cdn
cache
+1

Race condition in data synchronization service caused data inconsistencies between primary and replica databases, affecting reporting accuracy.

Duration
234min
Affected
15,000
Action Items0/3
DQ
10 months ago
data
race-condition
synchronization

INC-2024-003

Memory leak in authentication service caused gradual performance degradation over 6 hours, eventually leading to service crashes and login failures.

Duration
95min
Affected
78,000
Action Items2/3
APD
10 months ago
authentication
memory-leak
performance

Payment gateway provider experienced outage causing cascading failures in our payment processing pipeline affecting all subscription renewals.

Duration
156min
Affected
95,000
Action Items2/4
PBM
10 months ago
payments
third-party
circuit-breaker
+1