Escalation Policies
Configure automated escalation workflows for incident response
Total Policies
5
Active Policies
4
Total Escalations
609
Avg Response Time
2.9 min
Critical Infrastructure
P1
active
Immediate escalation for critical infrastructure incidents
Infrastructure, Platform
157 escalations
2.3 min avg
Modified 3/20/2024
Security Incidents
P1
active
Escalation policy for security-related incidents
Security, Infrastructure
43 escalations
1.8 min avg
Modified 3/18/2024
Business Hours Support
P3
active
Standard escalation during business hours
Support, Platform
289 escalations
5.2 min avg
Modified 3/15/2024
Database Emergency
P1
active
Rapid response for database-related emergencies
Database, Infrastructure
28 escalations
1.5 min avg
Modified 3/22/2024
Customer Impact
P2
inactive
Escalation for customer-facing issues
Customer Success, Support
92 escalations
3.7 min avg
Modified 2/28/2024